Mark queue agent as away

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I have a queue with a number of (static) agents. Is there an easy way
for an agent to indicate that she is away from her seat, so that her
phone is not rung when a call comes in? And the converse, of course: be
able to notify Asterisk when she is back and ready to accept calls?


One thought on - Mark queue agent as away

  • There’s the PauseQueueMember function. You could write an extension
    that your agent can dial to, look up her Agent info via callerid or
    something, then pause her via that function.