Problem w/ PC port on Polycom 335

Home » Asterisk Users » Problem w/ PC port on Polycom 335
Asterisk Users 3 Comments

Hi all,

I’ve got a batch of Polycom 335’s that I’m trying to get setup. The phone
works fine, but when I plug a PC into the PC port on the back, the PC can’t get
to the Internet.

I’ve turned off all of the VLAN configuration. I’ve never had this problem
before, so I’m at a loss as to how to proceed.

Usually, it just works…

Any ideas?

3 thoughts on - Problem w/ PC port on Polycom 335

  • Mike Diehl wrote:

    I’ve seen this before.

    One of our facilities have ‘smart or managed’ switches that have caused
    no ends of problems, including preventing computers plugged into the
    phones not having network access.

    You may want to review your switches.

    Doug

  • Agreed. Check the switch for some kind of port security. Most of the time this would disable the interface if more than one MAC is present but you never know. Are there blinky lights on the pc?

    Also if provisioning via some sort of server check the MAC-boot log that the pgone uploads.

    Good Luck!!

    Thanks!!

    Jim.

  • We did get this fixed. Turns out that my tech didn’t reboot the phone after
    disabling the vlan configuration. He’s new and still learning.

    Thank you for your time and suggestions.