Voicemail issue

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Asterisk Users 5 Comments

https://issues.asterisk.org/jira/browse/18998
https://issues.asterisk.org/jira/browse/18998 may have the answer,
particularly the patch bug18998-1.8.2.3.diff.txt

Alec

_____

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Bryant
Zimmerman
Sent: Wednesday, 15 June 2011 12:11 p.m.
To: bryantz@zktech.com; Asterisk Users Mailing List – Non-Commercial
Discussion
Subject: Re: [asterisk-users] Voicemail issue

Ok here is a step by stop on how I can repeate the stuck voicemail box bug.
Now how do I fix it? Again I am on version 1.8.2.3 build.
Can some one with a newer build test and tell me if they get the same
results?

Example: All testing has been done with a single message in the inbox.
User has a message in their inbox
They call in they listen to the message.
They press 9 to save the message.
They select to save the message back to the 0 folder (inbox)

The system changes the messages index from 0000 to index 0001
The user hangs up
The system leaves the message as index 0001

The user calls in again and it says they have messages but because there is
no 0000 index so they cant get at any messages in that folder.

This explains over 50 instances where voicemails would get stuck in boxes
with no 0000 indexed message.

How do I fix this issue ASAP?

Thanks

Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003

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From: “Bryant Zimmerman”
Sent: Tuesday, June 14, 2011 5:42 PM
To: “Asterisk Users Mailing List – Non-Commercial Discussion”

Subject: Re: [asterisk-users] Voicemail issue

Hey all

I am having instances where voicemail boxes will have a 00001 message and no
00000 message this causes the user to be told that they have a message that
they can’t get at. If I renumber the messages manually to start with the
00000 numbering then the user can get their messages. What could be causing
this and how can I get it out of the system.

Is there a patch I can apply to the system or is there a know fix for this
issue. Right now I am stuck on this version because of some bugs in the
current release that are show stoppers.

I am on 1.8.2.3 build.

Thanks

Bryant Zimmerman (ZK Tech Inc.)

5 thoughts on - Voicemail issue

  • I’m on 1.8.3.3 and it does the same thing. Once you log back in it says you have a message. You press 1 to play and she just says “First” then gives you options to delete, save etc. The message is in the INBOX as “msg0001.wav” currently.

    Sent: Wed 6/15/2011 4:12 AM

    https://issues.asterisk.org/jira/browse/18998 may have the answer, particularly the patch bug18998-1.8.2.3.diff.txt

    Alec

    Sent: Wednesday, 15 June 2011 12:11 p.m.

    Ok here is a step by stop on how I can repeate the stuck voicemail box bug.
    Now how do I fix it? Again I am on version 1.8.2.3 build.
    Can some one with a newer build test and tell me if they get the same results?

    Example: All testing has been done with a single message in the inbox.
    User has a message in their inbox
    They call in they listen to the message.
    They press 9 to save the message.
    They select to save the message back to the 0 folder (inbox)
    The system changes the messages index from 0000 to index 0001
    The user hangs up
    The system leaves the message as index 0001
    The user calls in again and it says they have messages but because there is no 0000 index so they cant get at any messages in that folder.
    This explains over 50 instances where voicemails would get stuck in boxes with no 0000 indexed message.
    How do I fix this issue ASAP?

    Thanks

    Bryant Zimmerman (ZK Tech Inc.)
    616-855-1030 Ext. 2003

    Sent: Tuesday, June 14, 2011 5:42 PM

    Hey all

    I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can’t get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system.

    Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers.

    I am on 1.8.2.3 build.

    Thanks

    Bryant Zimmerman (ZK Tech Inc.)

  • This was a bug in 1.4, 1.6.x, and 1.8. It is fixed in the latest release of each of the Asterisk versions. Check the Changelog for 1.8.4, you might see the bugtracker ID with the patch.

  • Hello,

    am attempting again to resolve an issue with multi-tenancy and the forwarding to VMs between mailboxes. If in a multi-tenancy environment one uses custom contexts ie.

    [a1-ext1](a1)
    mailbox1@a1

    and the associated voicemail.conf entry:

    [a1]
    101 => 1234,My User 1,addr1@email.com,,tz