Quite simply: don’t use a queue. Simply ring all phones at the same time
A queue will only send the first call until it is answered, then move on to
the second one (I may be simplifying a bit)
[mailto:email@example.com] On Behalf Of Deka, Rajib IN
Sent: Monday, June 13, 2011 6:44 AM
Subject: [asterisk-users] asterisk queue ‘ringall’ stratagy
I have faced a problem in asterisk queue implementation.
I configured a queue with ‘ringall’ strategy and ‘ringinuse=yes’ in
queues.conf. If three calls come to this queue in parallel, the logged in
queue agent used to get only one call (may be the first one), not all the
calls waiting in the queue at a time. Once the agent answers the call the
next call is displayed.
I want to display all the waiting calls on the agent’s desktop. Is it
possible to do, if yes how? Please help me with this.
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