Agent (Invalid) has taken no calls yet

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Asterisk Users 3 Comments

How to get rid on following.. why its Invalid ?

holler*CLI> queue show queue1
queue1 has 0 calls (max unlimited) in ‘rrmemory’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
Agent/7201 (Invalid) has taken no calls yet
Agent/7202 (Invalid) has taken no calls yet
No Callers

3 thoughts on - Agent (Invalid) has taken no calls yet

  • Great! Satish,

    I am middle of migration 1.2 queue in 1.8 thats why i encounter there. if i add SIP/XXX then my queue working fine. Also i don’t understand relation between agents.conf and member => at queues.conf

    let me read that URL and see what i can find there.

    -S

    If you go for 1.8,Don’t read from http://www.asteriskguru.com/tutorials/queues.html. It is bit backdated information. Rather I would suggest you to check

    http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html.

    Queue members are considered INVALID, if their device status is Invalid. This is somewhat an error condition.SIP channels are the only type that provide true device state information.

    I also suggest you to read ‘The agents.conf File’ section from given link for more information.

    [SATISH]

    How to get rid on following.. why its Invalid ?

    holler*CLI> queue show queue1
    queue1 has 0 calls (max unlimited) in ‘rrmemory’ strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s

    Members:
    Agent/7201 (Invalid) has taken no calls yet
    Agent/7202 (Invalid) has taken no calls yet
    No Callers

  • Your agents are invalid because they are not pointing to a valid
    device. Is the agent defined in agents.conf? When the agent logs in is
    he/she passing the correct extension to agentlogin?

    Maybe it is time to consider dynamic agents for your queues? Since
    agentcallbacklogin was deprecated in 1.6 I think static agents are more
    of a bother than they are worth.

  • I do have agents in agents.conf. I am not using agentlogin apps. I am using AddQueueMember

    agent => 7101,,Agent1
    agent => 7102,,Agent2

    Your agents are invalid because they are not pointing to a valid
    device. Is the agent defined in agents.conf? When the agent logs in is
    he/she passing the correct extension to agentlogin?

    Maybe it is time to consider dynamic agents for your queues? Since
    agentcallbacklogin was deprecated in 1.6 I think static agents are more
    of a bother than they are worth.