We are having a problem where agents are not logging off at the end of the day and they complain about receiving calls early the next day.Is there a simple way to automatically log off all agents (dynamic) from all queues at a certain hour?Or do I h..
You would have to setup two queues, one English and one portuguese.All agents are in the English queue, but only 2 are also in the Portuguese queue.Give the Portuguese queue a higher Weight value and voilà (I think) Mike From: email@example.com…
Hey Guys! Sorry i am posting scripting question in asterisk forum but i had no choice. also i am not script expert so i though anyone here might help me. following is my example sip.conf now i want to addaccountcode=for exampleaccountcode=Katie Wilso..
On Tue, May 17, 2011 at 01:30:33PM -0400, Mike wrote: >Is there any softphone or TAPI plug-in that allows one to dial from a web >page?As you may know, Skype has a mechanism that converts phone numbers on >a web page to a click-to-dial application..
I was debugging a turnup with Global Crossing the other day and they presented me with a web page that displayed a ladder diagram of a call including a ton of detail all neatly organized in tabs and links so you could drill down to any level of det..
my log is full of errors from this mobil..