records inbound and outbound calls

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Asterisk Users 5 Comments

Hello List

i have asterisk installed in our call centre i have configured the snom
phone 320 and 370 with in sip.conf and dialplan.com and extenssion.com

i have just one question how can i do in order to record all the calls
automatically in our server

Thanks and regards

5 thoughts on - records inbound and outbound calls

  • thank you so much but i don’t know how can i do

    could you please give an example to record an external call or which file I
    must to configure

    Thanks a lot

    2011/3/1 Danny Nicholas

  • ok thanks for your response

    i have created an agent in sip

    sip.conf

    [222]
    type=friend
    context=agents
    host=dynamic
    dtmfmode=auto
    disallow=all
    allow=alaw
    allow=ulaw
    qualify=yes
    context=test

    i have add in extensions.conf the fil below but when i check in
    *var/spool/asterisk/monitor
    there is no record call*
    **
    *could you please chek these configuration and tell me if there is any issue
    or wrong *
    *tahnks a lot *

    extensions.conf

    [test]

    exten => 100,1,Answer()
    exten => 100,2,MixMonitor(test.wav|av(0)V(0))
    exten => 100,3,Dial(SIP/222)
    exten => 100,4,Hangup()

    2011/3/1 Fellipe …

  • thank you i have one question waht is 3009 is the called

    Regards

    2011/3/2 Danny Nicholas

  • Un-top-posting…

    3009 is an extension, not a [sub]context.

    I’d add a suggestion to use the ‘n’ priority to make maintenance easier.

    I use
    ‘mixmonitor(/tmp/${EXTEN}-${STRFTIME(${EPOCH},,%Y-%m-%d-%H-%M-%S)}.wav)’
    on my dev box so the file name has the number I dialed as well as the
    timestamp.

    Also, recording calls without warning is illegal in [many|most|all]
    countries.