Voice mail distribution – missing messages

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Asterisk Users 9 Comments

Hello,

I seem to be having an issue with voice mail on Asterisk 1.6.2.15 (file storage). Whenever someone leaves a message that is distributed to another box (like VoiceMail(1000&1001&1002,u)), but the VM never gets distributed to the intended recipients. Instead, I get the following in the logs:

[Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000@default to 1001@default
[Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1001/INBOX/msg0000.WAV: No such file or directory
[Dec 13 11:54:50] NOTICE[15965]: app_voicemail.c:4988 copy_message: Copying message from 1000@default to 1002@default
[Dec 13 11:54:50] WARNING[15965]: app_voicemail.c:4011 base_encode: Failed to open file: /var/spool/asterisk/voicemail/default/1002/INBOX/msg0000.WAV: No such file or directory

My voicemail.conf looks like the following:
1000 => 1234,Group Box,,,delete=1
1001 => 1234,Name 1,name1@domain.com
1002 => 1234,Name 2,name2@domain.com

I did remove the “delete=1” from the group box, and the messages showed up there, but never got distributed to the other boxes (still had the same error as above).

Any thoughts?

-Jon

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