Polycom Park by EFK

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Asterisk Users 3 Comments

Has anyone gotten one-touch call parking to work on Polycom phones via
the Enhanced Feature Keys feature working? I’ve looked at various
examples, they appear correct, but the phones (501, 3.1.x firmware)
show the Park button while in a call but this does not actually cause
the call to be parked. Doing a SIP debug, I don’t see that anything is
transmitted as a result of pressing the call park key. My
understanding of the below configuration is it should cause the DTMF
sequence #70 to be sent across the SIP channel — but it isn’t.



efk.efklist.1.mname=”callpark”
efk.efklist.1.status=”1″
efk.efklist.1.label=”Call Park”
efk.efklist.1.use.active=”1″
efk.efklist.1.action.string=”#70″
efk.efklist.2.mname=”blindxfer”
efk.efklist.2.status=”1″
efk.efklist.2.label=”Blind XFer”
efk.efklist.2.use.active=”1″
efk.efklist.2.action.string=”$P1N10$$Trefer$”
efk.efklist.3.mname=”daynight”
efk.efklist.3.status=”1″
efk.efklist.3.label=”Day Night 1″
efk.efklist.3.use.active=”1″
efk.efklist.3.action.string=”*281″
efk.efklist.4.mname=”pageall”
efk.efklist.4.status=”1″
efk.efklist.4.label=”PageAll”
efk.efklist.4.use.active=”1″
efk.efklist.4.action.string=”800″
/>

efk.efkprompt.1.status=”1″
efk.efkprompt.1.label=”Extension: “
efk.efkprompt.1.userfeedback=”visible”
efk.efkprompt.1.type=”numeric”
efk.efkprompt.2.status=”1″
efk.efkprompt.2.label=”PIN Code: “
efk.efkprompt.2.userfeedback=”masked”
efk.efkprompt.2.type=”numeric”
efk.efkprompt.3.status=”1″
efk.efkprompt.3.label=”Password: “
efk.efkprompt.3.userfeedback=”masked”
efk.efkprompt.3.type=”numeric”
efk.efkprompt.4.status=”1″
efk.efkprompt.4.label=”Conf ID: “
efk.efkprompt.4.userfeedback=”visible”
efk.efkprompt.4.type=”numeric”
efk.efkprompt.5.status=”1″
efk.efkprompt.5.label=”Extension: “
efk.efkprompt.5.userfeedback=”visible”
efk.efkprompt.5.type=”numeric”
/>

3 thoughts on - Polycom Park by EFK

  • I have mine configured to park using the softkey settings. The action
    does a phone side blind transfer to 70.


    softkey.1.label=”Park Call”
    softkey.1.action=”$FTransfer$$FDialpad7$$FDialpad0$$FDialpadPound$$Cp3$$Chu$”
    softkey.1.enable=”1″
    softkey.1.use.active=”1″
    softkey.1.use.hold=”1″
    softkey.1.precede=”0″
    />

    Ryan

  • According to the Admin guide EFK is not supported on 501s

    “This capability applies to the SoundPoint IP 32x/33x, 450, 550, 560, 650,
    and
    670 desktop phones, the SoundStation IP 5000, 6000, and 7000 conference
    phones, and Polycom VVX 1500 business media phones”

  • _____

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Gord Urquhart
    Sent: Monday, December 06, 2010 4:44 PM

    According to the Admin guide EFK is not supported on 501s

    You can, however, use the “application” key on the 501 to do one-touch
    parking. Been a while since I did this, but the google reference is there.