How to construct a call center on asterisk

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Asterisk Users 4 Comments

Hi all
Now, i want to construct a call center on asterisk but i don`t know how to
do. Can anyone help me?
Thanks and best regards.

4 thoughts on - How to construct a call center on asterisk

  • That is a broad question.

    If it is a 10-20 person call center, you may do it.

    If it is a high density center with lots of lines, requiring fail over
    capability, etc. so that hundreds of employees are not sitting around during
    down time, I would suggest “designing it” by buying it from a manufacturer
    that has done it before. I know of a company whose name starts with “X” .
    There may be others.

    Cary Fitch

    _____

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Phuong Hoang
    Sent: Monday, November 15, 2010 8:01 PM
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com

    Hi all
    Now, i want to construct a call center on asterisk but i don`t know how to
    do. Can anyone help me?
    Thanks and best regards.

  • Thanks Cary,

    I constructed IVR (*Interactive Voice Response*) system on asterisk and now
    i want to construct a call center to support IVR system.The call center that
    i want to construct has 7-8 employees so that i don`t want to buy it. I
    found on internet and guided using Open SIP Server with asterisk to
    construct a call center but i don`t know how to do now. Do you know using
    Open SIP Server with asterisk to do?please help me!
    Thanks and best regards.

    Phuong Hoang.

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [mailto:
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com] *On Behalf Of *Phuong Hoang
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com

  • Sorry, I don’t have any experience in the call center area.

    Cary

    _____

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Phuong Hoang
    Sent: Monday, November 15, 2010 10:15 PM

    Thanks Cary,

    I constructed IVR (Interactive Voice Response) system on asterisk and now i
    want to construct a call center to support IVR system.The call center that i
    want to construct has 7-8 employees so that i don`t want to buy it. I found
    on internet and guided using Open SIP Server with asterisk to construct a
    call center but i don`t know how to do now. Do you know using Open SIP
    Server with asterisk to do?please help me!
    Thanks and best regards.

    Phuong Hoang.

    That is a broad question.

    If it is a 10-20 person call center, you may do it.

    If it is a high density center with lots of lines, requiring fail over
    capability, etc. so that hundreds of employees are not sitting around during
    down time, I would suggest “designing it” by buying it from a manufacturer
    that has done it before. I know of a company whose name starts with “X” .
    There may be others.

    Cary Fitch

    _____

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com
    [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Phuong Hoang
    Sent: Monday, November 15, 2010 8:01 PM
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com

    Hi all
    Now, i want to construct a call center on asterisk but i don`t know how to
    do. Can anyone help me?
    Thanks and best regards.

  • Hi Phuong Hoang,

    Without openSER you can use with Asterisk itself for 7 to 10 employees.
    Actually what is your workaround, do you want to route the incoming call to
    play message then to a queue and finally the call will answered by a team…
    like this…?

    If yes then you can do very easily by using Trixbox…

    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [mailto:
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com] *On Behalf Of *Phuong Hoang
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com [mailto:
    href=”mailto:asterisk-users-bounces@lists.digium.com”>asterisk-users-bounces@lists.digium.com] *On Behalf Of *Phuong Hoang
    href=”mailto:asterisk-users@lists.digium.com”>asterisk-users@lists.digium.com