Busy detection in dialplan – Asterisk 1.6

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Asterisk Users 4 Comments

We have an employee who works from home. We sent her a SIP phone to work as an extension off our Asterisk 1.6 system, but her DSL service is so bad she was dropping calls all the time. It’s not just a tuning or QoS issue. Her service is simply unreliable.

She had a POTS line installed and I have the dialplan set up so that when her extension is dialed, it calls out over our SIP provider to her 10-digit POTS number. If she is on the phone and her line is busy, I want Asterisk to place the caller into her Asterisk voicemail rather than hearing a busy signal.

The way I have this working currently is by using Followme without a preceding Dial command. Seems that the Followme app handles the busy properly. The problem is that every call she receives is announced and requires her to press 1 to accept or 2 to reject. I suppose I could modify the Followme code, but I’d rather not.

Any ideas are appreciated. Thanks.

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